Our machine is delivered with a whole set, requiring no installation after arriving at client’s factory. When designing the machine, our engineers have considered how to provide great convenience for our clients. We supply sufficient spare parts delivered with machines together. In addition, the spare parts will be provided at the lowest ex-factory price when exceeding the warranty period.

RALOYAL provides one-year warranty and lifetime technical support for our products.
1. If any part of the product is found with quality issues, we will provide free spare parts within 2 working days (we will pay the shipping charges);
2. Online quick response within 24 hours;
3. Online video explaining service;
4. We will organize our engineers to provide on-site training service when customer requires;

Based on high quality of our products and quick response to customer needs, more than 80% of our customers are repeat customers.
RALOYAL, aims at eliminating your worries in slitting and rewinding process.